Privacy Policy
K-Nine Spares Private Limited Effective Date: 1st January 2025 | Last Updated: April 2026 | Jurisdiction: India
K-Nine Spares Private Limited (“K-Nine Spares”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This K-nine Spares Privacy Policy describes how we collect, use, disclose, and safeguard information about visitors to our website k9spares.com and individuals who contact us for business purposes. By accessing our website or engaging with us, you agree to the practices described in this policy.
This policy is published in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Who We Are
K-Nine Spares Private Limited is a leading manufacturer and supplier of after-market compressor spare parts for the refrigeration, air conditioning, and air compressor industries, serving clients across 90+ countries.
Registered Office: K-Nine Spares Private Limited K9 Tower, 9 Strand Road, Kolkata – 700001, West Bengal, India.
Email: info@k9spares.com | sales@k9spares.com Phone: +91 98361 29900 | +91 98302 80365 Landline: 033 2262 8488 | 033 4601 2999 Website: www.k9spares.com
2. Information We Collect
We collect information that you provide to us directly and data that is automatically collected when you visit our website.
2.1 Information You Provide Directly
- Full name and designation or job title
- Company name and business type
- Email address and phone number(s)
- Postal address and country of operation
- Enquiry details, product requirements, and messages submitted through our contact or enquiry forms
- Information shared via email, phone, or WhatsApp communications
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Search terms used within our website
- Data collected through cookies and similar tracking technologies (see Section 6)
2.3 Information from Third Parties
We may receive publicly available business information from third-party sources such as LinkedIn, trade directories, or industry databases for the purpose of B2B prospecting and business outreach.
3. How We Use Your Information
We use the information collected for the following purposes:
- To respond to enquiries, quotation requests, and provide product information
- To process and fulfil orders and manage business transactions
- To send product catalogues, brochures, and relevant technical documentation
- To communicate important updates, changes in product availability, or company news
- To improve the functionality, content, and user experience of our website
- To conduct marketing and promotional outreach via email, WhatsApp, or phone, with your consent or in accordance with applicable law
- To maintain records of business interactions for service and legal compliance purposes
- To detect, prevent, and address technical issues or misuse of our website
- To comply with applicable legal obligations and regulatory requirements
We do not use your personal data for automated decision-making or profiling.
4. Sharing of Information
K-Nine Spares does not sell, rent, or trade your personal information to any third parties. We may, however, share information in the following limited circumstances:
Service Providers: Trusted third-party vendors who assist in website hosting, email delivery, analytics, or logistics, bound by confidentiality obligations.
Legal Compliance: When required by law, court order, government authority, or to protect our legal rights and interests.
Business Transfer: In the event of a merger, acquisition, or sale of our business assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
With Your Consent: For any other purpose, only with your explicit prior consent.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes outlined in this policy, or as required by applicable law.
- Customer and enquiry data is retained for the duration of the business relationship and for up to 7 years thereafter, in accordance with Indian accounting and tax regulations.
- Website analytics data may be retained for up to 2 years.
- Marketing communication preferences are retained until you unsubscribe or withdraw consent.
Upon expiry of the retention period, data is securely deleted or anonymised.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.
Types of cookies we use:
Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled.
Analytics Cookies: Help us understand page visits, traffic sources, and user behaviour, for example through Google Analytics.
Marketing and Tracking Cookies: Used by platforms such as LinkedIn to measure advertisement performance and deliver relevant content, for example via the LinkedIn Insight Tag.
Preference Cookies: Remember your settings and preferences for a better browsing experience.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit www.aboutcookies.org.
7. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data transmitted through our website
- Access controls and password-protected systems for internal data management
- Regular review of our data collection and storage practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to exercise caution when sharing sensitive information online.
8. Your Rights
Depending on applicable law, you may have the following rights with respect to your personal data:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Deletion: Request erasure of your data where it is no longer necessary for the purpose for which it was collected.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by emailing us or clicking “unsubscribe” in any of our emails.
To exercise any of these rights, please contact us at info@k9spares.com. We will respond to your request within a reasonable timeframe, generally within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms such as LinkedIn and WhatsApp, as well as supplier or partner pages. We are not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:
K-Nine Spares Private Limited K9 Tower, 9 Strand Road, Kolkata – 700001, West Bengal, India.
Email: info@k9spares.com | sales@k9spares.com Phone: +91 98361 29900 | +91 98302 80365 WhatsApp: +91 98361 29900 | +91 98302 80365 Landline: 033 2262 8488 | 033 4601 2999 Website: www.k9spares.com
© 2025 K-Nine Spares Private Limited. All rights reserved.